Frequently asked questions

PAYMENT METHODS


paypal | credit cards (visa/mastercard) | atm (pt) | mb way (pt) | payshop




SHIPMENT


all orders are sent via registered mail.
shipping costs will be calculated on the checkout page. values ​​vary by country.
PORTUGAL | standard FREE; express 4€ EUROPE | standard 5€*; express 8€ WORLD | standard 5€; express 8€ * free in orders higher than 90€ (standard mail only)




SHIPPING TIME


PORTUGAL | 2–3 business days EUROPE | 5–7 business days WORDL | 10–12 business days




RETURNS AND EXCHANGES


we offer a 14 working day returns policy for an exchange or full refund of your order.
returns must be requested within 14 working days of their delivery date, unused, with all garment tags still attached and hygienic strip must remain in place.
returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund refused.
please send us an email at hello@tropsymood.com to coordinate your return or exchange.
it is the customers responsibility to return all unwanted goods, and to cover return shipping costs.
when items are being returned from countries where duties and tax could be applicable, it is the customer’s responsibility to ensure that the package is correctly marked as a return. we cannot be responsible for any costs that arise from the returned package not being correctly labelled.
refunds will be issued via the original payment method within 30 days of us receiving returned goods in their original condition.





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